FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions or are not satisfied with a product you have ordered, please send us an email at support@gigigioia.com and we will rectify the issue asap.

We ship from our partnered warehouses & factories located in US & China. That is why sometimes products may arrive at different times as they may have been shipped separately as different factories specialise in different areas of manufacturing. Don't worry, wherever your items are shipped from, the same amount of love and care has gone into making sure they arrive in your hands in perfect condition and as quickly as possible. Unfortunately, due to the current COVID -19 situation, shipping may take longer than anticipated but we will keep you informed with all the information we receive from our trusted couriers. 

Depending on where you are in the world, shipping can take betwen 7 and 30 days. We will keep you informed by email of any updated shipping information we receive from our couriers. 

Depending on where you are in the world, your items may take anywhere from 7 to 30 days. We will keep you informed by email of any updated information direct from our couriers. 

You can place an order from any country, we offer Worldwide Free Shipping!

Yes, shipping is Free Worldwide on all items. On some items, we have Free Shipping over $75 but those items will be clearly marked for your peace of mind.

We have an office in the beautiful city of Dubai and work with supply warehouses in the USA and high quality vendors in China and India. 

We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Yes, all customers will receive an order number after placing their orders. Please contact us if you haven't received one within 24 hours of placing your order and we will follow up the status of your items.

All inquiries can be forwarded to support@gigigioia.com or mygigigioia@gmail.com

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and Paypal.

You can be absolutely sure that all purchases here are safe and secure.

Gigi would not sell any customer information. Emails are strictly used to follow-up and to send newsletters of our promotions including discount coupons for VIP customers.

For most countries you will not have to pay customs, but it depends where are you located and the local laws that apply. Please check this before ordering if you have any doubts.

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